RETURN

Due to the different return situations, Eahora mainly divided three types of return situations. Please refer to the corresponding return policy below according to the situation.

Unopened

1.No e-scooter returns or e-scooter replacements after 15 days of receiving.
2.Any e-scooter returns or replacements should be authorized by Eahora in advance via emails.
3.The damages caused by transportation like scratches, defective parts are NOT justifications for returns.
4.The customer should return the original package with the returned label provided by Eahora. Or Eahora will NOT be responsible for any missing items or damages during the shipment.
5.Please provide Eahora with photos of the original package before shipment. Eahora will have to check the status of the original package.
6.The customer should ship the returned item within 48 hours after Eahora provide a return label. Or the return will be deemed as canceled by the customer.
7.“Don’t like it”, “Don’t want it anymore” or any delayed delivery caused by the carrier can NOT be deemed as a valid reason for a return. The customer will have to pay the ACTUAL round-trip freight. Considering the package is unopened, Eahora will share half of the cost. The freight will be deducted from the refund.
8.Returns without authorization will be sent back to the customer, while a refund will NOT be issued and the freight will be borne by customers.
9.The refund will be issued after Eahora receives the original package.
Eahora will send you the prepaid label after you confirm the returning fee.

Unpacked but not used

1.No e-scooter returns or e-scooter replacements after 15 days of receiving.
2.The damages caused by transportation like scratches, defective parts are NOT valid for returns.
3.Any e-scooter returns should be authorized by Eahora in advance via emails.
4.The customer should return the e-scooter with the returned label provided by Eahora. Or Eahora will NOT be responsible for any missing items or damages during the shipment.
5.Please provide Eahora with photos of all the returned items and the outer package before shipment. Eahora will have to check the status of the returned e-e-scooter.
6.Returned items must keep the original package. The box must be sealed. The e-scooter and its outer packaging must NOT be damaged. Accessories and parts should NOT be missing.
7.The customer should ship the returned item within 48 hours after Eahora provides a return label. Or the return will be deemed as canceled by the customer.
8.The customer should paste the printed return label on the carton before shipment.
9.Since the original packing is opened, whether the e-scooter is assembled or not. It can’t be sold as a new scooter. We will charge a depreciation cost which is 30% of the e-scooter’s sell price.
10.Returns without authorization will be sent back to the customer, while a refund will NOT be issued and the freight will be borne by customers.
11.If any parts of the returned items, including the original packing, are missing, the cost will be deducted from the refund.
12.Refund will be issued to the customer after the returned items are confirmed received and inspected.

Unpacked and used

1.No e-scooters returns or e-scooter replacements after 15 days of receiving.
2.The damages caused by transportation like scratches, defective parts are NOT valid for returns.
3.Any e-scooter returns should be authorized by Eahora in advance via emails.
4.Proof is needed for any e-scooter returns or replacements.
5.The customer can return the items on his/her own, or return the e-scooter with the returned label provided by Eahora.
6.Returned items must keep the original package. The box must be sealed. The e-scooter and its outer packaging must NOT be damaged. Accessories and parts should NOT be missing.
7.Please provide Eahora with photos of all the returned items and the outer package before shipment. Eahora will have to check the status of the returned e-e-scooter.
8.The customer should ship the returned item within 48 hours after Eahora provides a return label. Or the return will be deemed as canceled by the customer.
9.The customer should paste the printed return label on the carton before shipment.
13.Returns without authorization will be sent back to the customer, while a refund will NOT be issued and the freight will be borne by customers.
14.Any damages during the return period will be deducted from the refund. If necessary, the customer can purchase insurance for returns on his/her own.
15.If any parts of the returned items, including the original packing, are missing, the cost will be deducted from the refund.
16.Refund will be issued to the customer after the returned items are confirmed received and inspected.
17.Eahora will have to bear a huge loss for a used e-scooter since we only sell brand new scooters. The customer needs to afford round-trip freight as well as the restocking fee.

Non-returnable items:

• Battery

• Special orders

• Sale items

• Gift cards

• Gifted order

Refunds, Exchanges, and Store Credits
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email.

Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@eahoraescooter.com.