How Do We Service Your Eahora Scooter Order?

We understand you want to ride the scooters as soon as placing the order.
But there are still works we must do to ensure your scooter comes to you in perfect condition.

Please kindly glance over this page so you can know what to do if there's anything we can help with.

Order Processing & Shipping

1. Confirmation & Inventory Check

Immediately after you place your order for an Eahora scooter, our system sends you a confirmation email. This isn't just a courtesy; it's the first step in a series of carefully coordinated actions to ensure your order is processed accurately and efficiently. Upon receiving this confirmation, our team conducts a thorough inventory check to guarantee that your chosen model is in stock and ready for dispatch. This step is crucial for us to fulfill our promise of timely delivery and customer satisfaction.

2. Book Truck Delivery Service

After confirming the availability of your scooter, we proceed to book a truck delivery service from our trusted logistics partners. Our selection criteria for couriers are stringent, prioritizing those with the best track records for handling orders promptly and with care. We understand that the excitement of getting an Eahora scooter is immense, and we aim to keep the wait time as short as possible. At this stage, we prioritize communication, ensuring you're updated with the expected departure and delivery times.

3. Order Change or Cancellation

We recognize that plans can change. Whether you've had a change of heart about the model or color or need to update the delivery address, we're here to assist. You can change or cancel your order within 24 hours without any hassle, provided it has not yet been dispatched. Our customer service team is dedicated to making any transitions as seamless as possible, ensuring that your satisfaction remains our top priority.

Package Tracking & Receiving

1. Follow-Up on Tracking Everyday

Our commitment to your satisfaction doesn't stop once your scooter leaves our warehouse. We diligently follow up on the tracking of your package every day, keeping you informed about its progress and expected delivery date. Our customer service team is always on hand to provide updates and answer any questions you may have.

2. Claims & Shipping Damages

While we go to great lengths to ensure your scooter is securely packaged, we also understand that shipping damages can sometimes occur. In such cases, we have a straightforward warranty or claims process to address and resolve any issues promptly. Our aim is to minimize inconvenience and ensure you're satisfied with the resolution.

3. Change Address & Reject

If you need to change the delivery address after your order has been shipped, or if you choose to reject the delivery for any reason, please contact our customer service team as soon as possible. We will work with you to make the necessary arrangements, ensuring the process is as smooth as possible.

Owning An Electric Scooter

1. Assembly, Maintainance, Warranty

Upon receiving your Eahora scooter, you'll find it partially assembled with clear instructions for the remaining setup. We've designed our scooters to be user-friendly, ensuring you can start enjoying your new ride promptly. Additionally, we provide comprehensive maintenance guidelines and a robust warranty, guaranteeing your scooter remains in top condition.

2. Documents for Register

Depending on your location, registering your electric scooter might be required. We provide all the necessary documents with your purchase, facilitating a hassle-free registration process. Our customer service team can assist with any questions or additional paperwork you may need.

3. Experience Feedback

Your feedback is invaluable to us. After you've had some time to experience your Eahora scooter, we encourage you to share your thoughts. Whether it's a testimonial, suggestions for improvement, or even sharing your adventures on social media, we love hearing from our community. Your insights help us to continually improve and innovate.


We Never Stop Chasing Your Dream Scooters

Choosing an Eahora scooter means opting for quality, not just in terms of the product but also the service. From order processing to after-sales support, our dedicated team works tirelessly to ensure your satisfaction. If you have any questions or need assistance at any stage, don't hesitate to reach out. We're here to help make your Eahora experience as joyful and thrilling as the ride itself.