FAQ
PRODUCT
Is the scooter fully assembled?
Eahora scooters are 85% assembled.
Assembly is not complicated, just need to install the front wheel and handlebars.
What if I have problems with my scooter?
All our scooters are covered by a comprehensive warranty. You just need to email us in case you have any problem and we will take care of it.
SHIPPING
How long will scooters take to ship?
Normally, scooter will be shipped within 2 days, excluding weekends. The delivery time is about 3~7 days.
But please remember that we rely on third-party couriers, so the delivery date/time is not within our control.
What is the delivery method of the scooter?
Delivered by trucking. It usually takes 2 days to reserve a truck.
Do you ship to Alaska or Hawaii?
Currently, we only offer free ship to the lower 48 states. If you need to ship to Alaska and Hawaii, there is an additional shipping charge.
Will the charger work in my country and come with the right plug?
Our charges are rated 110V - 240V so they work everywhere. We make an effort to ship every scooter with the correct plug for the country it gets delivered to.
MAINTENANCE
How can I clean my Eahora scooter?
You can keep your scooter sparkly clean! We recommend using a damp cloth to wipe down your product, we’ve found that using a dry scrub brush gets the job done nicely. Do not immerse or soak in water.
How well does the electric scooter work in the rain?
Eahora is confident that the scooter will be waterproof, whether it rains or hoses down. However, if you got caught up in the rain on your way home, the e-scooter is water-resist and will still function well. Just remember not to soak the scooter in water, wipe the water away and keep it dry once you are indoors to ensure adequate product life. Moisture doesn't mix well with electronics and batteries.