Really regret that this product can not fully satisfied your requirements. EAHORA supports a full refund before shipment. Please follow the steps below to get the status of your order.

  • Fill out the form to contact us about the cancellation of the order.
  • After receiving the cancellation request, we will feedback the status of the order as soon as possible.

There is often some running time to comfirm weather the order has been processed. Upon successful cancellation of the order, we will send a confirmation email to the your email.Thank you very much for your patience.


Approved refunds will be returned to the original order payment method within 1~3 business days.

Late or missing refunds.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@eahoraescooter.com.